By placing an online order, you unconditionally agree to the terms and conditions herein.
Orders placed on rcswholesale.com and paid for with a credit card, will be charged a flat shipping fee of $20 for orders under $150 dollars.
Orders over 150 will ship free with economy shipping. Orders requiring freight will incur additional fees including but not limited to lift gate, pallet fee, and fuel surcharge. Orders placed on other platforms do not qualify for our site specific free shipping promotion.
We are currently filling orders within 1-5 business days, We ship UPS orders on Tuesday and Thursday, USPS orders are shipped M-Th. If you have a deadline please contact us before ordering and ask if we are able to meet your deadline.
RETURNS & CANCELLATIONS
- Due to the personal nature of our products we do not accept returns.
- If there is any issue with your order please let us know within 48 hours of delivery. Please provide invoice number, and photo proof of any damages to the products, and boxes, or otherwise so we may make a claim with our shipper.
- Order cancellations must be requested prior to your order being processed. Orders cannot be canceled once items are shipped. Refunds will be applied to the original form of payment.
- Tag & follow us on social media:
- Instagram: @rockcreeksoaps
- Twitter: @rockcreeksoaps
- Pinterest: www.pinterest.com/rockcreeksoaps
- Facebook: www.facebook.com/rockcreeksoaps
- We love to social share! Tag us or use hashtag: #rockcreeksoaps when you tag us we will reshare your post in our stories and if applicable on our page!
Custom Orders require a 50% deposit to begin work, and all payment including shipment is due before release. Timeline on custom work varies. Other fees may apply for design or formulation.
SELLING OUR PRODUCTS
- Wholesale pricing reflects bath and body industry standard keystone pricing, volume discounts are available.
- You may sell our products on your own website and in-store. You may use our stock photographs, we ask that you create your own descriptions and do not plagiarize.
- You may not sell our products on any third party websites: Etsy, Amazon, Ebay, Walmart etc. or utilize Shopify plug-in to sell our products on any other third party site.
- We do not discount our wholesale prices for subscription boxes. Please be accurate with your desired quantities. We will not accept returns if you do not sell through your established quantity. We will, however expedite add on orders if you oversell.
If you have any questions that have not be addressed here and you would like clarification please contact us at firstname.lastname@example.org and we will assist you.